Our new ATO SmartDocs mailing system enables us to download all ATO mail on your behalf and distribute it electronically.
The digital era has brought us many benefits, including accessibility to information and increased productivity and efficiency. However, it has also highlighted the importance of data security.
BBB has worked diligently to ensure the privacy and security of your personal and financial information, which extends to how we deliver Australian Tax Office correspondence to you.
What can you expect?
When you receive electronic mail from the ATO, you’ll receive a text (SMS) message. This will advise you to log into your account and use the 6-digit code in the text message to access your mail.
Please note that our system can only send mail digitally if we have a valid email and mobile number for you.
If your details have changed, please contact our office to update your records.
What are the benefits?
Traditional paper mail sent from the ATO can take days or even weeks to reach you through postage methods. Electronically, we can have your mail to you the day it’s available.
It’s more secure.
ATO mail often contains sensitive information, including your TFN, taxable income, home address, and other personal details. Identity theft is on the rise, and documents sent by email or traditional post increase the risk of your information falling into the wrong hands.
It’s better for the environment.
With our new system, we can receive and deliver your ATO mail to you without using any ink, envelopes, stamps, fuel or even a single sheet of paper. Across our thousands of clients, this is a win for the environment.
It’s more reliable.
The ATO now uses six different methods to deliver mail to taxpayers. One of these is delivery through myGov, which poses problems for many clients who might not realise the document has been delivered and may miss an important lodgment or payment deadline.
Frequently asked questions:
Can I reply to the email I receive via the system?
YES! If you have a question, please reply to the email and we’ll be able to assist you.
Why have I received an SMS but no email?
Our system will only send mail digitally if we have a valid email and mobile number for you. Check your junk mail for the email, otherwise, contact our office to confirm your details.
Why have I received an email but no SMS?
Our system will only send mail digitally if we have a valid email and mobile number for you. This could mean that the SMS has gone to an old or incorrect number, but the code in the link is of no use without access to the mail. Please contact our office to confirm your details.
How can BBB Partners help?
If you have any questions concerning our new ATO mail system, please do not hesitate to contact us on 9693 7777.
